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In 2025, the UK is a digitally connected nation—or so it seems. While 97.8% of the population are internet users, this leaves 1.55 million people offline, unable to access the opportunities and services that many take for granted. Digital poverty is not just a technological issue; it’s a social, economic, and human rights challenge.

At SimPal, we see the devastating impact of digital exclusion every day. As a UK charity dedicated to tackling digital poverty, we believe that everyone deserves the opportunity to connect, learn, and thrive in today’s digital world. But the statistics show just how far we still have to go.

The Reality of Digital Exclusion

  • Access and Affordability:

Despite the internet being a necessity, 1.7 million households in the UK still lack broadband or mobile internet access. For many, the cost is simply too high—9% of households struggle to afford mobile phone contracts, and 8% cannot afford broadband. Over 1 million people have had to cut back or cancel their internet packages in the past year due to financial pressures.

  • The Skills Gap:

Digital skills are essential in today’s world, yet 16% of adults (8.5 million people) lack foundational digital skills, and 7.5 million working-age adults are unequipped for the digital demands of the workplace. By 2030, 5 million workers will face acute digital skill shortages, threatening their employability and the UK’s economic growth.

  • Vulnerable Groups:

Digital exclusion disproportionately affects the elderly, disabled, and those with fewer qualifications. For example, 37% of people over 65 and 25% of people with disabilities lack foundational digital skills. These groups are at risk of being left behind in an increasingly digital society, unable to access essential services, employment opportunities, or even social connections.

The Impact on Children and Families

Digital poverty is also a barrier to education. Around 2 million young people lack access to a suitable learning device, and 570,000 lack both a device and home internet. Shockingly, 45% of households with children fall below the Minimum Digital Living Standard, limiting their ability to thrive in a digital-first world.

For children, this means falling behind in school, missing out on online learning resources, and being excluded from the digital skills they’ll need for future careers. For families, it means struggling to access vital services, manage finances, or even apply for jobs.

Economic and Social Costs

The digital divide costs the UK economy £63 billion annually due to skills shortages. Addressing this gap could add £13.7 billion to the economy and boost employment, potentially contributing £151 billion annually. Beyond economics, digital exclusion impacts health and well-being—offline individuals face higher food costs, longer financial management times, and difficulty accessing NHS services.

What SimPal Is Doing to Help

At SimPal, we are on the frontlines of the fight against digital poverty. Our mission is to ensure that no one is left behind in the digital age. Here’s how we’re making a difference:

  • Providing Free Connectivity: We supply free SIM cards, mobile data, and devices to individuals and families who cannot afford them. This ensures that they can stay connected to essential services, education, and employment opportunities.
  • Supporting Vulnerable Groups: We work closely with older adults, people with disabilities, and low-income families to address their unique challenges. By providing tailored support, we help them overcome barriers to digital inclusion.
  • Advocating for Change: We collaborate with policymakers, businesses, and other charities to push for systemic change. From affordable broadband initiatives to digital access funding, we’re fighting for a future where digital access is a right, not a privilege.

A Shared Responsibility

The public recognizes the urgency of this issue. Over 64% believe there isn’t enough support for those who can’t get online, and 76% want the government to invest in digital inclusion. With 92% agreeing that essential services now require internet access, the message is clear: digital inclusion is no longer optional—it’s essential.

How You Can Help

At SimPal, we know that we can’t do this alone. Tackling digital poverty requires a collective effort. Here’s how you can get involved:

  • Donate: Your contributions help us provide free connectivity, devices, and support to those in need.
  • Volunteer: Join our team and help us deliver vital resources to individuals and families.
  • Advocate: Spread the word about digital poverty and encourage policymakers to prioritize digital inclusion.

Together, we can bridge the digital divide and create a future where everyone has the tools, skills, and access they need to thrive.

Join Us in the Fight Against Digital Poverty

Digital exclusion is a solvable problem, but only if we act now. At SimPal, we’re committed to making a difference—but we need your help. Whether through donations, volunteering, or simply raising awareness, you can play a part in ensuring that no one is left behind in the digital age.

Let’s create a connected, inclusive, and empowered society—together.

Sources, GOV.UK and Good Things Foundation